Ebay Sorry Were Not Able to Process the Label at This Time
Learn how to solve common errors coming from eBay's end
In this article, you will learn what each eBay fault ways and how to quickly resolve information technology.
Search for your selected error, click on the text link, and you volition be redirected to the workaround.
We recommend you hit 'CTRL+F5' on your keyboard to rapidly locate the error Relevant to y'all to save time, in one case you located the fault - Click on the text error and You volition be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You accept not opted into Business Policies. To continue using this feature please opt-in using the following link.
Reason: You did non opt-in to eBay'southward concern policy and that'south why eBay cannot ready up your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business organization policies. After yous've done so, you tin create your payment, shipping, and return policy on eBay.
Error (240): The particular cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error acquired by either violation of the eBay selling policy or a restriction on your eBay business relationship. For case, the error may return if y'all utilize email or social media links in a title or clarification. This mistake tin besides occur if your item is in violation of legislation in some countries.
Workaround: To solve the trouble, you need to bank check the title and clarification text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid return policy.
Reason:Yous have entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: make sure you are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,united kingdom etc) might accept different requirements and legal obligations. If you're not sure, expect for assistance on eBay or from other sellers.
⚠️ In society to maintain a prophylactic trading environment, sellers may simply offering a maximum of 100 items per listing.
Reason: To ensure a safe ownership and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing and so try uploading information technology again.
⚠️ The electronic mail address yous entered isn't linked to a PayPal account. If you lot don't take a PayPal account, you'll need to set up one up with this electronic mail address so that buyers tin can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation electronic mail to verify your PayPal account with a credit card. And so go to your eBay business relationship to set up PayPal as the automatic payment method for eBay payments.
⚠️Before you tin can listing this item nosotros need some additional information to create a seller'due south account.
⚠️ Listing cannot be revised because you have reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single listing and yous have exceeded this limit.
Workaround: There's nothing you can do - you volition not be able to apply the change you wanted for this listing.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' hallmark token has expired. Pregnant, we no longer take permission to make changes to your listings. Note: simply applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your shop proper name-> Click on the 3 dots card-> Renew Token. Yous volition exist directed to eBay to approve us as a third-party application once more.
⚠️ Buyers love big photos that clearly bear witness the item, and so please upload high-resolution photos that are at to the lowest degree 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will simply upload 500-pixel images, this error will most probable pop up when you add your own image to the listings non matching with eBay's requirements.
Workaround: Verify the pixel size of the primary images of the listing and the images of your variations, edit to match if needed, so upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This volition but happen when you lot listing direct on eBay as AutoDS volition limit your title'south graphic symbol to 80 as immune by eBay.
Workaround: Ensure your listing title is not longer than the maximum length - 80 characters.
⚠️ Your listing cannot comprise javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you have used some improper codes in your listings. Information technology can happen when you utilize your own HTML template.
Workaround: Make sure your particular clarification does not contain the prohibited code listed in the fault bulletin.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should exist different
Reason: You have entered the same specifics for variation options and item specifics.
Workaround: You accept the aforementioned values inserted for variation-specific options and the detail specifics. eBay does non allow it. Please remove the identical specifics in your Particular Specifics part if they already existed as specifics in the variation option.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Make certain you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Cocky Hosted and EPS pictures are not immune.
Reason: When there are multiple images for your list and yous upload them to the eBay Picture show Services (EPS), eBay seems to get the image data corrupted - leaving some images uploaded to their servers and others non.
Workaround: Choose to utilise all EPS (eBay Picture Services) images for your item or all cocky-hosted images. Download all your images to your computer. Remove all your images for the listing, leaving only one paradigm. Upload the listing with the one image remaining only. In one case the listing has been successfully uploaded, add the remaining images y'all previously saved on your computer.
⚠️ Yous entered more pictures than immune.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Delight remove images to have a max of 12.
⚠️ Enter a full Great britain/US Postal Lawmaking/ Please enter a valid postal code error
Reason: You lot did not enter a postcode to your eBay Business concern Shipping Policy.
Workaround: Please visit this Assistance Article to learn how to prepare it.
⚠️ Indistinguishable names in proper noun value list in variation specifics container.
Reason: You lot did not requite unique names to your variations.
Workaround: You need to bank check if you have values for multi-variation options or specifics that are the same merely apply different capitalizations such as "white" and "White" and "WHITE", every bit these eBay might encounter these every bit duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML graphic symbol (Unicode: 0x3) was found in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is non compatible with eBay's system.
Workaround: Please check your listing's description and header text and remove any special characters yous can find so endeavor uploading your listing again.
⚠️ The shipping service is non available for this particular location. Select a different service.
Reason: You lot have chosen the wrong location and/or shipping service for this item.
Workaround: Please select a different location or a different shipping service. You can read this article to larn how to make full general shipping policies that work best for driblet-shipping.
⚠️ Y'all must accept the International Selling Agreement before yous tin can list this item on a site other than where you registered or with international shipping options.
Reason: As a seller, you lot did non hold with eBay's International Selling Agreement.
Workaround: Y'all must do it every bit part of your seller account. Please visit the eBay link provided in the error message to have these terms. If y'all decide not to accept these terms, you will be allowed to list only where your business relationship is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please try choosing another category from the dropdown menu, or endeavour listing the item without variations. For more than info almost categories please check out this Help Article.
⚠️ This item cannot be accessed because the listing has been deleted, is a One-half.com listing, or you are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an detail is monitored on AutoDS and yous get this error - information technology means it was ended on eBay's directly. You lot will not be able to make changes to a list that ended and will need to remove information technology from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a brake on your eBay business relationship. For example, the error may return if you lot use e-mail or social media links in a title or description. This fault can also occur if your particular is in violation of legislation in some countries.
Workaround: To solve the problem, y'all demand to check the title and description text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Detail Location''
Reason: Your eBay's business policies do non accept the ''Item location'' field, so you need to make full it this specific before you listing the item.
Workaround:Get to this aircraft policy on your eBay account, fill in the ''Detail Location'' field, and then apply this policy to the listings. We recommend working with a general shipping policy that does not require a location or have a specific carrier to it.
⚠️ Authorisation token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token every bit a third party authorization app on eBay had expired.
Workaround: You demand to refresh the token from the AutoDS settings folio.
⚠️The category is not valid, select some other category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Try selecting a different valid category for the particular. This mistake can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has non provided a clear mapping from the old category to a new category. You can read more about eBay's categories here.
⚠️ Error (640): Nosotros noticed that you don't have a payment method gear up up with your eBay account. Equally soon as you take intendance of this, you'll be able to list more items.
Reason: Near likely, you need to set up a payment method on eBay — either via PayPal or a credit bill of fare and so that eBay can charge seller fees.
Workaround:
Click on the following link to learn how to prepare automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, please relink it via eBay equally the PayPal authorizations to your eBay business relationship might have been revoked and demand renewal. Subsequently completing these tasks, endeavor list your items again.
Get to:eBay-> Account settings ->Seller Account (Or click hither)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This error occurs when you modify the detail's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, at that place is conflicting information on both platforms.
Workaround: The best workaround for this trouble is to end the listing and upload it once again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you want this variation to be available again, set its quantity to 0 and disable the stock monitoring for it. If a production'south variation has no purchases, you should be able to delete it.
⚠️ This listing would crusade yous to exceed the number of items yous tin can list. You can list up to x more items this month. Delight consider reducing the quantity or asking to listing more: Link
Reason: Y'all exceed the number of items that you can list according to your eBay's limit
Workaround: Read this Assistance Article for a detailed caption.
⚠️ If the original item was not listed every bit a Multi-SKU particular, you cannot alter it to be a Multi-SKU item during relist (or revise). You volition need to create a new listing as a Multi-SKU item.
Reason: Y'all can not modify a unmarried listing to a Multi-SKU list when you're trying to relist an particular.
Workaround: List your multi-SKU (your multi-variations listing) particular every bit a new detail instead of relisting or revising an old not-multi-SKU item.
⚠️ No rate table has been created. Please create the rate tabular array.
Reason: You did not set up a shipping rate table on eBay
Workaround: Check the shipping policy you have tried to list with and apply a aircraft rate for it for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (item number)]. Employ multi-quantity fixed price listing to listing these items.
Reason: The list you are trying to list is a duplicate of another listing you accept already published to your store.
Workaround: Make sure you lot are not uploading a duplicate listing. If you have already listed the item in question, and so find the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled equally Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The word you attempt using for the variant is reserved by eBay and can't exist used for your eBay listings. Cull a different attribute name to avoid the error.
⚠️ The elapsing [value] day(south) is non bachelor for this listing type, or invalid for category [category name].
Reason: The duration that you selected is non valid for the listing or category.
Workaround: Check the elapsing yous are using in the settings for the item is valid for the listing blazon or category.
⚠️ Only Single item tin can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: Yous cull the wrong blazon of publication for this listing.
Workaround: If you are trying to sell more than than 1 specific item, you need to list it using a fixed-price format instead of auction-mode.
⚠️Internal error to the application.
Reason: There is an eBay server error or network problem.
Workaround: The error is on eBay'due south server-side, not an mistake with your list. Attempt listing again after.
⚠️Bundle weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the package exceeds the limit of services yous are offering in your shipping policy.
Workaround: Check the weight of the item you are trying to list and make sure that it works within the limits of the aircraft policy. Best to create shipping policing that does not crave package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make certain yous're using a valid value for product identifiers (UPC, EAN, ISBN), correct information technology, or try to use other UPC, EAN, ISBN. Annotation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like you've reached the number of items you can listing. You lot can list upwards to N items this calendar month. Request to list more
Reason: This error message suggests that you take exceeded the listing limit y'all have on eBay. The limit is shared between all eBay sites. When you try to submit a listing via AutoDS, information technology tin be rejected by eBay due to limitations.
Workaround:to resolve this mistake, you can either fix quantities in stock to 1 in guild to save limits or contact eBay customer support for further assistance regarding your limitations.
⚠️ Fault 107: The category isn't valid, select some other category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the particular is invalid or no longer available, eBay will render this error.
Workaround: Here you can find the changes made to categories and see if any of those that you lot use take been changed. The only possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and and then endeavor once again.
Workaround: In order to resolve this consequence, you demand to add MPN to your listing. You tin practise it in the Specifics section of your item. If your particular has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you listing an particular in some eBay categories, you must specify its condition. Conditions differ past item category, please check this eBay documentation to find out more: Item conditions by category and Item Status IDs and Names.
Workaround: AutoDS ever uploads the 'new' status as a default so you lot should non encounter this issue when uploading directly via AutoDS. If you still do, just specify the actual condition for each item. We convert this clarification to those required by a specific category on the corresponding eBay site.
⚠️ Mistake (10068): E-mail address cannot be used for PayPal payments at this time.
Reason:This mistake message is coming from eBay and it refers to the PayPal email address that you had set up upwards on eBay. The error message implies that the PayPal account is either non in good standing, or needs to be reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in good continuing. However, if there is an issue with your PayPal business relationship then immediate payment will non exist allowed until the issue is resolved. In order to resolve this issue, delight first check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your electronic mail address is correct, go to the PayPal website, log in, check the status of your account, and resolve whatever issues there.
One time resolved, try listing your items in AutoDS again.
⚠️ Fault (121): Yous will be unable to complete this request until payment is made or a credit carte du jour is put on file for automated monthly billing.
Reason: This error may come up up if you are a new seller and creating a listing for the first time, equally eBay requires sellers to set up up a payment method to pay their listing fees.
Workaround: Learn how to fix up automated payments on eBay. After that, you lot will be able to continue listing via AutoDS.
⚠️ Error (21916328): Delight specify a valid return policy.
Reason: eBay obligates y'all as a Business organization seller to have returns. This error may announced if your Return Policy is gear up toReturns Not Accepted.
Workaround: You need to navigate to Shipping Policies on your eBay account and gear up "Returns Accepted" for each policy used in listings with this fault.
⚠️ Error (21916260): Aircraft service cost exceeds $XX.Ten maximum allowed for selected category.
Reason: eBay restricts aircraft fees in certain categories.
Workaround: You have to lower your shipping fees within eBay'due south maximum allowed limits. Many sellers even determine to include shipping costs in the product prices and then employ complimentary shipping. Additional data can be found on eBay's Maximum shipping costs help page.
⚠️ Mistake (21919309): %Specific should contain only ane value. Remove the extra values and attempt again.
Reason: One of your specifics contains several values (e.g. Color: Red, Greenish, Blueish), while eBay requires only ane.
Workaround: Get out simply one value for this item specific or divide several values using "/" (Red / Light-green / Blue). The specific won't be inverse in your original listing.
⚠️ Error (640): A hold has been placed on your eBay business relationship.
Reason: If eBay places a hold, restriction, or suspension on your account, it likewise sends you an email explaining what's happened, and what you'll demand to practise to have your account reinstated. You'll detect a copy of this message in My Messages. Learn more than about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to list is wrong.
Workaround: Open the listing and add together the appropriate ISBN (EAN, UPC) to your item, or just leave this field blank.
⚠️ Mistake (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to list a Multi-SKU detail.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your detail had no variations earlier but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The only workaround to this trouble requires catastrophe the item on eBay and re-listing it once again.
⚠️ Error (21919067): Information technology looks like this listing is for an item you already take on eBay. Nosotros don't allow listings for identical items from the same seller to appear on eBay at the same time. If y'all'd like to list more than than i of the aforementioned item, create a multi-quantity fixed price listing.
Reason: This error means that yous already have an active eBay list for this particular.
Workaround: AutoDS will not permit yous to upload this item if you were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that yous can non change your pictures or remove variations if you take sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The just choice would be to finish this list and create a new i.
⚠️ Error (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This error may appear during a Revise / Relist action if the proper noun of a variation specific (such as Color, Size, etc) differs from those you take used before. For example, initially, a specific name in your detail variation wasColor, but later it was changed toColour. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you can change the initial variation label name in your detail (directly on eBay) or end it and list it once more equally a new one.
⚠️ Error (21920272): Users with a depression feedback rating are not immune to list an particular with Stock-still Toll format.
Reason: In that location are minimum requirements to list a Fixed Toll detail. You are automatically qualified if you have a minimum feedback rating of x or are ID Verified.
Workaround: Wait until y'all have a feedback rating of 30 or more than and take been a registered user for at least xiv days or verify your ID to list multiple quantities Fixed Cost items.
⚠️ Fault (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most probable, your listing contains banned words, hyperlinks, or your selling limits accept been reached.
Workaround: Contact eBay Customer Support to find out the exact reason why the list was blocked.
⚠️ Error (73): The toll in the list is either invalid or below the minimum price of 1,00 EUR.
Reason: Most sites have a minimum price of 1 euro or 0.99 British pounds. This error occurs when the price of the item, converted to the regional currency is below the limit.
Workaround: Increase the toll of items on different sites to satisfy the local restrictions.
⚠️ Mistake (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.
Reason: As a upshot of the translation, the condition description of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Try to shorten the condition clarification and relist your item.
⚠️Error (10007): Sorry, something went wrong. Please wait a moment and try over again.
Reason: This bulletin indicates an fault on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs once again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Allow paid insertion
Reason: Seems like you tried to listing items on the Australian site. On the Australian site, there are no listings with aught insertion fees except 40 for Australian residents.
Workaround: Y'all can either let paid insertion for Commonwealth of australia ($0.92) or delist the detail on the Australian site.
Learn more virtually list limits and the fee amount for each site
⚠️V ariation have undefined cost
Reason: This bulletin may announced when yous import Auction style items without Buy it At present price. AutoDS does not allow importing Auction style listings but they tin can be listed on other international sites in Proficient 'Til Cancelled format just and must have a price.
Workaround: Then to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Please utilize 2-grapheme ISO codes for countries and full names for regions/continents. Encounter API documentation for farther details.
Reason: Yous did not add the right format of the country and land abbreviation as eBay expects.
Workaround: Get to your Settings page on AutoDS and edit the location to have both the metropolis name and the state in abridgement. For example:
⚠️Mistake - Auto decline amount cannot be greater than or equal to the Purchase It Now price. Error - The Best Offer Auto Take Cost must be less than the Buy It Now toll / This item cannot be accessed because the list has been deleted or you are not the seller.
These errors hateful that you're using Best Offer on your eBay Listings and have turned on Auto Pass up/Auto Accept settings for the item(southward). Withal, the calculated selling price that AutoDS is trying to change the particular to is lower than your auto decline amount. eBay is rejecting the modify.
Y'all'll need to disable automobile decline/automobile-accept on your listings when using repricing tools. Then force reprices your item(due south).
Uncheck these on your eBay account:
Automatically have offers of at to the lowest degree
Automatically decline offers lower than
You accept not opted into Business concern Policies. To continue using this feature please opt-in using the following link.
Reason: You did not opt-in to eBay's business policy and that'due south why eBay cannot prepare your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. Afterward you've done so, yous can create your payment, shipping, and return policy on eBay.
Error (240): The detail cannot exist listed or modified. The championship and/or description may contain improper words, or the list or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a brake on your eBay business relationship. For case, the error may render if you use email or social media links in a title or description. This error tin also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you lot need to check the title and description text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid render policy.
Reason:Yous have entered an invalid return policy in the clarification of the listing, meaning, in your template.
Workaround: make sure you lot are using a valid return policy for the item. Unlike eBay markets (ebay.com/ebay.co,britain etc) might take dissimilar requirements and legal obligations. If you're not sure, look for help on eBay or from other sellers.
⚠️ In order to maintain a prophylactic trading environment, sellers may simply offer a maximum of 100 items per listing.
Reason: To ensure a prophylactic buying and selling feel for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this list and then attempt uploading it again.
⚠️ The email accost you entered isn't linked to a PayPal account. If you don't have a PayPal account, yous'll need to set up one up with this email address and then that buyers tin pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation electronic mail to verify your PayPal account with a credit bill of fare. So become to your eBay account to set up PayPal as the automated payment method for eBay payments.
⚠️Before you tin can listing this item we demand some boosted information to create a seller'due south account.
⚠️ Listing cannot be revised considering you have reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single listing and y'all have exceeded this limit.
Workaround: There'south nothing you can practice - you will not exist able to apply the change yous wanted for this listing.
⚠️ Validation of the authentication token in API request failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer have permission to brand changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the trivial pencil next to your store proper name-> Click on the 3 dots carte-> Renew Token. You will be directed to eBay to approve the states equally a third-political party awarding again.
⚠️ Buyers dear large photos that clearly show the item, and then please upload loftier-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images take a minimum of 500 pixels on the longest side. AutoDS will only upload 500-pixel images, this error volition about probable pop up when y'all add your own image to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to match if needed, and then upload the images over again.
⚠️ Variation Specifics provided does not friction match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Brand sure y'all are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This will only happen when yous list directly on eBay every bit AutoDS will limit your title's character to 80 as allowed by eBay.
Workaround: Ensure your listing title is non longer than the maximum length - lxxx characters.
⚠️ Your list cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems yous have used some improper codes in your listings. It can happen when yous apply your ain HTML template.
Workaround: Make sure your item description does not contain the prohibited code listed in the error message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
Reason: You lot have entered the same specifics for variation options and item specifics.
Workaround: You take the same values inserted for variation-specific options and the item specifics. eBay does not let it. Please remove the identical specifics in your Item Specifics part if they already existed equally specifics in the variation option.
⚠️ A mixture of Self Hosted and EPS pictures are non allowed.
Reason: When there are multiple images for your listing and y'all upload them to the eBay Picture Services (EPS), eBay seems to get the image data corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Movie Services) images for your item or all self-hosted images. Download all your images to your computer. Remove all your images for the listing, leaving only one image. Upload the listing with the 1 image remaining but. Once the listing has been successfully uploaded, add together the remaining images you previously saved on your computer.
⚠️ Yous entered more pictures than allowed.
Reason: eBay allows merely 12 images to be uploaded to a unmarried listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a total United kingdom/US Postal Lawmaking/ Please enter a valid postal code mistake
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Help Article to acquire how to fix information technology.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did non give unique names to your variations.
Workaround: You need to cheque if you have values for multi-variation options or specifics that are the same only use different capitalizations such as "white" and "White" and "WHITE", as these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Mistake Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML grapheme (Unicode: 0x3) was found in the CDATA department
Reason: In that location'south probably a character that was copied from another source and it is not compatible with eBay'south organization.
Workaround: Please check your listing's description and header text and remove any special characters yous tin can find and then effort uploading your list once more.
⚠️ The shipping service is not available for this item location. Select a unlike service.
Reason: You have chosen the wrong location and/or aircraft service for this item.
Workaround: Please select a different location or a different aircraft service. You can read this commodity to learn how to make full general aircraft policies that piece of work best for drop-shipping.
⚠️ You must have the International Selling Agreement before you can list this detail on a site other than where you lot registered or with international shipping options.
Reason: As a seller, you did not agree with eBay's International Selling Agreement.
Workaround: You lot must do it as part of your seller account. Delight visit the eBay link provided in the mistake message to have these terms. If yous decide not to accept these terms, you lot will be allowed to listing only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please try choosing another category from the dropdown menu, or try list the item without variations. For more than info about categories delight check out this Assist Article.
⚠️ This item cannot exist accessed because the list has been deleted, is a One-half.com list, or you are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you get this error - information technology means it was concluded on eBay'due south directly. You volition not exist able to make changes to a listing that ended and will need to remove it from the monitor.
⚠️ Error (240): The detail cannot be listed or modified. The title and/or clarification may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For case, the mistake may return if you use email or social media links in a championship or description. This error can as well occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, yous need to cheque the title and description text and exclude restricted words, post-obit the hints from the error clarification.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not have the ''Detail location'' field, so you need to fill information technology this specific before y'all list the particular.
Workaround:Go to this shipping policy on your eBay account, fill in the ''Item Location'' field, then use this policy to the listings. Nosotros recommend working with a general aircraft policy that does not require a location or have a specific carrier to it.
⚠️ Potency token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token every bit a tertiary party authorization app on eBay had expired.
Workaround: Y'all need to refresh the token from the AutoDS settings folio.
⚠️The category is not valid, select another category.
Reason: The category is non valid for utilize for this listing at the moment.
Workaround: Attempt selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had fabricated category changes and has non provided a articulate mapping from the old category to a new category. You tin can read more about eBay'south categories here.
⚠️ Error (640): We noticed that you don't take a payment method prepare with your eBay account. As shortly equally you take care of this, you lot'll be able to listing more items.
Reason: Most likely, you lot need to fix a payment method on eBay — either via PayPal or a credit card then that eBay can charge seller fees.
Workaround:
Click on the following link to learn how to fix automatic payments on eBay and link your PayPal account. If y'all already have your PayPal account linked, delight relink it via eBay as the PayPal authorizations to your eBay account might take been revoked and need renewal. After completing these tasks, try list your items once again.
Go to:eBay-> Account settings ->Seller Account (Or click hither)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This error occurs when you modify the detail's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, at that place is alien information on both platforms.
Workaround: The best workaround for this problem is to terminate the listing and upload it again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations list with sales history. If you lot want this variation to be available again, fix its quantity to 0 and disable the stock monitoring for information technology. If a product'south variation has no purchases, you lot should be able to delete it.
⚠️ This listing would cause you to exceed the number of items you can list. You tin can list upwardly to x more items this month. Please consider reducing the quantity or request to listing more than: Link
Reason: You exceed the number of items that you can list according to your eBay'due south limit
Workaround: Read this Help Article for a detailed explanation.
⚠️ If the original detail was not listed every bit a Multi-SKU particular, you cannot change it to be a Multi-SKU particular during relist (or revise). You will demand to create a new list as a Multi-SKU item.
Reason: You lot can not change a single listing to a Multi-SKU list when you're trying to relist an particular.
Workaround: List your multi-SKU (your multi-variations listing) particular as a new item instead of relisting or revising an sometime not-multi-SKU item.
⚠️ No charge per unit table has been created. Please create the rate tabular array.
Reason: You did not fix upwardly a shipping rate table on eBay
Workaround: Check the shipping policy you accept tried to list with and apply a shipping rate for it for different worldwide locations.
⚠️ This Listing is a duplicate of your detail: [item (detail number)]. Utilize multi-quantity stock-still price list to listing these items.
Reason: The listing you are trying to list is a duplicate of another listing you lot have already published to your store.
Workaround: Make sure y'all are non uploading a duplicate listing. If y'all accept already listed the item in question, then find the original list and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The word you lot try using for the variant is reserved past eBay and tin't be used for your eBay listings. Choose a dissimilar attribute proper noun to avoid the error.
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Check the duration you are using in the settings for the item is valid for the listing type or category.
⚠️ But Single detail can be sold in sale-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the wrong blazon of publication for this listing.
Workaround: If you are trying to sell more than 1 specific detail, you need to listing it using a fixed-price format instead of auction-way.
⚠️Internal error to the application.
Reason: At that place is an eBay server mistake or network trouble.
Workaround: The fault is on eBay's server-side, not an error with your list. Try listing once again later.
Reason: The weight of the package exceeds the limit of services you are offering in your shipping policy.
Workaround: Check the weight of the item you are trying to list and make sure that information technology works inside the limits of the shipping policy. Best to create aircraft policing that does non crave parcel weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You accept entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or endeavour to utilize other UPC, EAN, ISBN. Notation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Fault 21919188: It looks like yous've reached the number of items you can list. You lot can list up to North items this calendar month. Request to list more
Reason: This error bulletin suggests that you have exceeded the listing limit you have on eBay. The limit is shared between all eBay sites. When yous try to submit a listing via AutoDS, it can be rejected by eBay due to limitations.
Workaround:to resolve this mistake, you tin either set quantities in stock to 1 in guild to save limits or contact eBay customer back up for farther assistance regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error.
Workaround: Hither y'all tin can find the changes made to categories and see if any of those that you use accept been inverse. The simply possible workaround for this trouble is to select some other category.
⚠️ Error (21919303): The item specific MPN is missing. Add together MPN to this list, enter a valid value, and so endeavor once again.
Workaround: In order to resolve this issue, yous need to add together MPN to your list. You can do information technology in the Specifics department of your item. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Mistake (21916884): Condition is required for this category.
Reason: When you list an particular in some eBay categories, you must specify its status. Conditions differ by item category, please bank check this eBay documentation to find out more: Item conditions by category and Item Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' status as a default then you should not encounter this issue when uploading direct via AutoDS. If y'all even so do, just specify the actual condition for each particular. Nosotros convert this description to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Electronic mail accost cannot exist used for PayPal payments at this time.
Reason:This mistake message is coming from eBay and it refers to the PayPal email address that yous had set on eBay. The error message implies that the PayPal business relationship is either not in expert standing, or needs to be reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in good standing. However, if at that place is an issue with your PayPal account then immediate payment volition not be allowed until the upshot is resolved. In guild to resolve this upshot, please offset check the Payment Policy on eBay and confirm that the PayPal email accost was entered correctly (without misspelling).
If your electronic mail address is correct, go to the PayPal website, log in, check the status of your account, and resolve any issues there.
Once resolved, endeavour list your items in AutoDS once more.
⚠️ Error (121): Yous will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up up if you are a new seller and creating a listing for the first fourth dimension, as eBay requires sellers to set upwardly a payment method to pay their listing fees.
Workaround: Larn how to set up automatic payments on eBay. After that, you lot will be able to continue listing via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you every bit a Concern seller to accept returns. This error may appear if your Render Policy is prepare toReturns Not Accepted.
Workaround: Yous need to navigate to Aircraft Policies on your eBay account and set "Returns Accustomed" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service cost exceeds $Twenty.10 maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: You have to lower your shipping fees within eBay'southward maximum allowed limits. Many sellers even decide to include shipping costs in the product prices and so use free shipping. Additional information can be plant on eBay's Maximum shipping costs aid page.
⚠️ Error (21919309): %Specific should contain only one value. Remove the extra values and try again.
Reason: Ane of your specifics contains several values (e.k. Color: Red, Green, Blue), while eBay requires simply one.
Workaround: Leave only ane value for this item specific or divide several values using "/" (Red / Green / Blueish). The specific won't be changed in your original listing.
⚠️ Error (640): A agree has been placed on your eBay business relationship.
Reason: If eBay places a agree, restriction, or interruption on your business relationship, it also sends yous an e-mail explaining what'southward happened, and what y'all'll demand to practice to take your account reinstated. You lot'll find a re-create of this message in My Messages. Learn more most account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "Northward".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the detail y'all're trying to list is wrong.
Workaround: Open the listing and add the advisable ISBN (EAN, UPC) to your detail, or simply leave this field bare.
⚠️ Mistake (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations before but now has them or vice versa. The listing cannot exist updated due to breaking the validation rules.
Workaround: The only workaround to this problem requires ending the particular on eBay and re-list it again.
⚠️ Error (21919067): It looks similar this list is for an item y'all already have on eBay. We don't let listings for identical items from the same seller to appear on eBay at the same time. If you'd like to listing more than one of the same item, create a multi-quantity fixed price listing.
Reason: This fault ways that yous already have an active eBay listing for this detail.
Workaround: AutoDS volition not allow you to upload this item if yous were trying to upload an existing source ID.
⚠️ Fault (21916734): Variation pictures cannot exist removed during restricted revise.
Reason: This ways that you tin can non change your pictures or remove variations if y'all take sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The merely option would be to cease this listing and create a new i.
⚠️ Error (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This fault may appear during a Revise / Relist action if the name of a variation specific (such as Color, Size, etc) differs from those y'all have used before. For example, initially, a specific name in your item variation wasColour, but later information technology was inverse toColour. In accord with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you lot tin change the initial variation label proper noun in your item (directly on eBay) or terminate information technology and list information technology over again as a new one.
⚠️ Fault (21920272): Users with a low feedback rating are not immune to list an item with Fixed Price format.
Reason: There are minimum requirements to listing a Stock-still Price particular. You are automatically qualified if you lot have a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until yous have a feedback rating of 30 or more and accept been a registered user for at least 14 days or verify your ID to list multiple quantities Stock-still Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information Organisation and 'Lvis validation blocked' can occur when a listing is in breach of the eBay list policy. Almost likely, your listing contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Client Support to notice out the exact reason why the listing was blocked.
⚠️ Error (73): The price in the listing is either invalid or below the minimum price of 1,00 EUR.
Reason: Most sites have a minimum toll of ane euro or 0.99 British pounds. This error occurs when the cost of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum immune length for the ConditionDescription field is 1000 characters.
Reason: Every bit a consequence of the translation, the status clarification of your item in some languages has exceeded the limit of grand characters.
Workaround: Try to shorten the condition clarification and relist your particular.
⚠️Error (10007): Sorry, something went wrong. Please expect a moment and attempt again.
Reason: This message indicates an error on the eBay server-side, not an error in your list.
Workaround: Wait a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs over again.
⚠️The Australian site (ebay.au) doesn't take Zero insertion fee listings available. Allow paid insertion
Reason: Seems like you tried to listing items on the Australian site. On the Australian site, in that location are no listings with goose egg insertion fees except 40 for Australian residents.
Workaround: You lot can either permit paid insertion for Australia ($0.92) or delist the item on the Australian site.
Learn more than near list limits and the fee amount for each site
⚠️Variation take undefined cost
Reason: This message may announced when you import Auction style items without Buy it Now cost. AutoDS does not allow importing Sale way listings but they tin be listed on other international sites in Good 'Til Cancelled format only and must have a price.
Workaround: So to resolve this, specify the cost of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude transport to location is unknown. Delight use ii-grapheme ISO codes for countries and total names for regions/continents. See API documentation for further details.
Reason: Yous did not add together the correct format of the country and state abbreviation every bit eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the metropolis name and the state in abbreviation. For example:
⚠️Error - Car pass up corporeality cannot exist greater than or equal to the Purchase It At present price. Error - The Best Offer Machine Take Price must be less than the Purchase Information technology Now toll / This particular cannot be accessed because the list has been deleted or you are not the seller.
These errors mean that you're using Best Offer on your eBay Listings and take turned on Auto Decline/Machine Accept settings for the item(due south). Withal, the calculated selling toll that AutoDS is trying to change the item to is lower than your auto decline amount. eBay is rejecting the modify.
Y'all'll need to disable machine decline/auto-accept on your listings when using repricing tools. Then strength reprices your item(due south).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically decline offers lower than
⚠️Error Message: The variation attributes on eBay don't match the variation attributes on AutoDS. Delight alter the variation attributes on eBay.
Reason: You inverse a Variation/southward attributes straight through eBay, causing variation attributes not to match with AutoDS.
He demand to change the attributes on eBay to match AutoDS. later on he does information technology should work. If he wants he modify the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, you lot will need to change the attributes on eBay to match AutoDS. Yous could also change them directly through AutoDS. Afterwards, it should work.
If you have further questions about this topic, delight practice not hesitate to accost us at the support chat - we will exist more than than happy to aid you.
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Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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